Cancellation is villa-specific
There is no single site-wide policy. Terms change by home, season, date, and how close to the stay you are. We confirm the ones that apply to you before you pay.
Cancellation · interim policy
Cancellation and holds.
Cancellation terms, date holds, deposits, and inclusions are confirmed for your exact villa and travel dates before you pay. Here is how that works, in plain language.
What is the cancellation policy for an NJAS villa?
There is no single site-wide cancellation policy. Cancellation terms, date holds, security deposits, and what is included all vary by villa, season, date, and booking window. Before you pay, ask us on WhatsApp (+91 79826 71805) to confirm the exact cancellation and refund terms for your specific villa and travel dates in writing — the amounts and windows are as agreed per that booking confirmation.
Before payment
Ask for the policy that applies to your exact dates.
Holds need live confirmation
A date is not held until the villa owner or operating team confirms it. Ask us to confirm a hold in writing on WhatsApp before you treat a date as yours.
Deposits and refunds are as agreed
Security deposit, refund window, taxes, and inclusions are set out in your booking confirmation for that specific villa. That confirmation is what governs a cancellation or refund.
How to cancel
Message us on WhatsApp (+91 79826 71805) or email hello@njas.in as early as you can. We coordinate with the villa on the refund or reschedule that applies to your confirmed terms.
Interim policy — under legal review
This is honest, plain-language interim wording written by the NJAS founders, not final legal text. It reflects how we actually work today: bookings are arranged over WhatsApp, amounts and holds are as agreed per your booking confirmation, and anything unresolved is handled by contacting us directly. Counsel-reviewed terms will replace this page; until then it is kept out of search indexes.
Effective July 2026.